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Total Customer Satisfaction: A Strategic Approach (Financial Times Series) Total Customer Satisfaction: A Strategic Approach (Financial Times Series) by Jacques Horovitz, M Jurgens

Total Customer Satisfaction: A Strategic Approach (Financial Times Series)

by Jacques Horovitz, M Jurgens


ISBN 13: 9780273034476

Format: Hardcover (320 pages)
Publisher: Financial Times/ Prentice Hall
Published: 22 May 1992

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